Measures really matter in what should be a professional engineering discipline. Stories abound of IT departments measuring their own success, and oddly improving year on year, while their business feels that its getting worse.
Investing in a proper measurement programme should be the base state for any professional IT organisation, with an SOA one it should be mandatory.
If you can't explicitly prove (and stories don't count) that things have improved then they most probably have not.
Technorati Tags: SOA, Service Architecture
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