This came home to me today when I took delivery of my lush new 3G iPhone. Seriously I've not been this excited about a gadget since the PS2 came out. The reason I like it isn't that its a smartphone or that its 3G, my work phone is 3G and its a smartphone and I loathe and detest it with a passion. No the reason I like it is because its such a damn smooth solution it just plain works. I don't care if they use Linux, OSX, Windows or Symbian, I don't care whether the applications "look the same" as the ones on my laptop (which is a Mac), I just care that it works and it gets the hell out of my way when I want to do things.
Oh but woe is me, the registration doesn't work their servers are getting canned and falling over. That is the technology part of the equation, someone somewhere hasn't scaled the infrastructure correctly and done the right sort of caching to make it all work. This first of all tells me I've been a complete sheep in buying the 3G iPhone because clearly there are loads of other people doing the same thing and secondly that technology breaks.
That is the difference, solutions are the bits that you use as an end-user. You only find out about the technology when it breaks.
Anyway its all gone through now and the bit I loved best.... when it rejected the default browser on my desktop VM because it fired up IE ;)
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